Do I get to meet a member of Safe and Sound Dog Walkers?

Yes, you will meet one of the team at the 'Meet & Greet' session and we are always happy for you to contact us at any time should you have any questions.

Do I have to sign a contract?

Yes, we have a dog questionnaire and contract that will need completing and signing.

Is Safe and Sound Dog Walkers insured?

Yes we are insured with a reputable company which includes Public Liability cover.  A copy of our insurance certificate can be seen if required.

How much notice do I have to give if I want to cancel?

We request that we are given at least 24 hours' notice of cancellation.  There is no charge if a booking is cancelled within this timeframe.  If the notice is less than this (except in an emergency) the owner may be charged for the session.

Do you take short notice bookings?

As long as one of the team is available to accommodate the booking then we try to be as flexible as possible.

What happens if my dog is injured or taken ill?

In an emergency situation we would aim to take your dog to the registered veterinary surgery and contact you immediately.  We are all first aid trained and carry a first aid kit on us during the walk.

How do I pay for services provided by Safe and Sound Dog Walkers?

You can pay via bank transfer and details will be provided.

How will you transport my dog(s)?

Your dog will travel in our vans, which have fitted cages, non-slip mats, water at all times.

Do you take aggressive dogs?

No, it is our policy not to walk aggressive dogs and we reserve the right to refuse or stop walking any dog that does not fit with the group.